PRIVACY POLICY
Last updated: 9 October 2026
At KISTERNA LUXURY LIVING, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us regarding accommodation.
01. Data Controller
The data controller responsible for processing your personal data is:
Business Name: KISTERNA LUXURY LIVING
Legal Owner: Gerasimos Pnevmatikatos
Business Type: Sole Proprietorship
Location: Makriotika, Kefalonia, Greece
Email: kisternavilla@gmail.com
Website: kisternaluxuryliving.com
02. Personal Data We Collect
When you submit an enquiry through our contact form, we may collect your name, email address, preferred check-in and check-out dates, number of guests, and any information you voluntarily include in your message.
We may also process information you provide when contacting us by email, telephone or WhatsApp.
03. How We Use Your Information
We use your personal data to respond to enquiries, provide information about accommodation and availability, communicate regarding potential bookings, and comply with applicable legal obligations where relevant.
We do not use enquiry details for marketing communications unless a separate lawful basis applies.
04. Legal Basis for Processing
We process personal data where necessary to respond to your request or take steps prior to entering into an accommodation agreement, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR).
Where applicable, processing may also be necessary to comply with legal obligations or for legitimate interests, provided that your rights and freedoms are respected.
05. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, taking into account the nature of the enquiry, any ongoing communication and applicable legal obligations.
Personal data is securely deleted or anonymised when it is no longer required.
Information relating to confirmed bookings may be retained for longer where necessary to comply with applicable accounting, tax or other legal obligations.
06. Sharing of Personal Data
We do not sell your personal data. Personal data may be processed by service providers supporting our website, hosting and email communications, subject to appropriate data protection safeguards.
Information may also be disclosed where required by applicable law.
07. Cookies and Technical Information
Our website may use cookies or similar technologies necessary for its technical operation, security or functionality.
We do not currently use Google Analytics or advertising tracking tools. If additional tracking technologies are introduced, this policy and any applicable cookie consent arrangements will be reviewed and updated.
07A. Spam Protection
Our website uses Cloudflare Turnstile to protect our contact form against spam and automated submissions. This service may process technical information, such as IP addresses, browser characteristics and interaction data, to distinguish legitimate visitors from automated traffic.
For more information, please refer to Cloudflare’s Privacy Policy .
08. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, loss or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.
09. Your Rights
Under the GDPR, subject to applicable conditions, you have the right to access, correct or request erasure of your personal data, restrict or object to certain processing activities, request data portability where applicable, and withdraw consent where processing is based on consent.
To exercise your rights, contact us at kisternavilla@gmail.com .
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA). Visit www.dpa.gr.
10. External Links and Services
Our website may contain links to third-party services, including Instagram and WhatsApp. When accessing these services, their own privacy policies and data processing practices apply.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, website functionality or applicable legal requirements. Updates will be published on this page with a revised date.
12. Contact Us
KISTERNA LUXURY LIVING
Gerasimos Pnevmatikatos
Makriotika, Kefalonia, Greece
kisternavilla@gmail.com